One of CaseStack’s primary goals is to achieve maximum satisfaction among our clients. From initial meeting, we work closely with our customers to meet their demands, as well strive to surpass their expectations with our comprehensive expertise and pioneering innovation. Therefore, feedback and letters of customer satisfaction are much appreciated and highly encouraged to assess and evaluate our performance. Below is a letter of a successful CaseStack collaboration from one of our clients.   

Dear Gina,

            We want to thank you for your continual excellent service, your follow through with the arrival and delivery of your trucks, as well as your assistance in clearing up the claims we place with shortages and damaged products.

            It is reassuring to us, as your customer, to know you give us the best rates and service possible.

With Sincere Thanks,

Milt Castro – Sales Manager

Brandon Leslie – Regional Sales Manager

Julie Diaz – Sales/Shipping Coordinator   

Tyler Hennessey – thennessey@CaseStack.com

Interviewed by Justin Yoshida

Tyler Hennessey, Quality Assurance Engineer and Networking team member, started his career at the Santa Monica CaseStack office a little over three weeks ago and has grown to love working with the Engineering (Networking, Helpdesk, QA) team. Hennessey grew up first in Oklahoma, and then later moved to Jackson Hole, Wyoming, and now resides in Playa Del Rey, which conveniently saves him gas expenses due to the close commute. The American Intercontinental University graduate loves to go to the gym, travel, cook and play the guitar. Here is an excerpt from our conversation:

Justin Yoshida (JY): Tyler, what are your job duties here at CaseStack?

Tyler Hennessey (TH): I work for the Networking (Helpdesk) department and the Quality Assurance department, which are both under the Engineering department. With helpdesk, I do things like set up phone extensions, move computers, set up computers, migrate computers and troubleshoot anything technical around the office, such printers, phones, computers, etc… In Quality Assurance, I test the CaseStack website for bugs, and work with the developers here and in India to make the websites the best they can be before and after they are released live.

JY: How is the office environment? Is working at CaseStack what you expected?

TH: The atmosphere is laid-back and professional. I’ve worked in many offices and environments, and I knew I wanted to be in an environment where the line between management and employees is transparent, and everybody is relaxed and works together. A team environment where everybody is professional and knows what they need to do. I think it comes down to hiring quality people and giving them the space and resources to excel. It seems like that’s the theory here at CaseStack and I’m happy to be included. So as for your question:  It is even better than I thought it would be.

JY: What makes working with the Engineering department so enjoyable?

TH: Well, everybody is really nice here. I go to lunch with the guys in my department almost every day, and we are already pretty close. I feel like I’m fitting in pretty well. All of the guys in Networking and QA have been great and are very patient. I am getting to learn a lot and get involved with wide variety of issues that I wouldn’t in positions at other companies. I am soaking it all up. Working with them and being able to learn so much, so quickly has made a huge difference. So far, I couldn’t be happier.

JY: In what ways do you feel like you are contributing to the company’s success?

TH: I think right now I am contributing by learning quickly and being eager to help. Having a positive, friendly attitude can increase the morale. Soon I will be able to do more in both QA and Helpdesk. To be able to do both is really a blessing for me – not only for the experience, but to be able to help two different departments is quite a contribution. 

Adam Feinstein – afeinstein@CaseStack.com

Interviewed by Justin Yoshida

It’s been a little over a month since Adam Feinstein, a Warehouse Account Manager at the Fayetteville, Arkansas CaseStack office, relocated to the South. The Syracuse native is focused on getting himself established, while becoming comfortable in his new environment and embracing his love of the outdoors. Feinstein misses Boston, but was ready for a change and is grateful to be in Arkansas. Feinstein started his career at CaseStack on June 9 and enjoys every bit of what he does. It was my pleasure to conduct a phone interview with Feinstein and get in-depth profile of the dedicated CaseStack employee. Here’s a piece from our conversation:

Justin Yoshida (JY): Hey Adam! How are you?

Adam Feinstein (AF): I’m all right. I’ve just been really busy.

JY: That’s always a good thing – shows productivity. First, what are your job duties at CaseStack, and what is the most gratifying part of your job at CaseStack?

AF: My job duties are to pretty much be the point of contact for the customer – to make sure their product is being shipped on time, properly and safely. Therefore, I deal with warehouses to make sure that they have the product in order to ship it on time and in full quantity. I also talk to transportation companies to have them pick up the freight, track the freight and make sure it is delivered on time and complete. The most gratifying part is being able to see the results and see that I’m making a difference. I understand the ramifications and outcome – I see the entire process. It feels good to know I’m helping the company accomplish its goals.

JY: Describe the Arkansas office environment.

AF: The office is nice. I’d say the overall environment is pretty laid back as everyone is friendly and helps each other out with stuff. Plus, everyone has their own cubicle, which is nice because they’re relatively spacious. A good amount of us always go out to lunch, play golf and go out on the weekends. The Arkansas office is achieving much success as we continue to grow. Everyone is doing well with their accounts, and people in the area are beginning to recognize CaseStack as a great and growing company.

JY: How was the move from Boston? Was the transition stressful?

AF: The move from Boston to Arkansas wasn’t as bad as I thought. I ordered a POD from ABF – it’s just an empty container that I filled with all of my stuff. They dropped it off at my house, picked it up when I was done, and then delivered it to where I was going to be staying in Arkansas. My parents also helped me move. I came down to Arkansas to look at apartments in April, and thankfully, my dad knew someone who had moved down here several years ago – he showed me around the area and suggested where I should move to. The transition wasn’t too stressful. I felt more excitement as I moved into my own place and started a new part of my life. My family has helped me order my furniture, get my apartment set up and random stuff such as getting my car insured, registered, new license, etc.

JY: How do you like Arkansas so far? Would you call it laidback?

AF: It’s very different. The weather is great. It’s been 90 degrees a couple of times, similar to where I’m from. The people are really nice and welcoming. There’s a lot of fried food and a lot of sushi places. I wouldn’t call Arkansas laidback, just a little slower than Boston. It’s a college town, similar to Syracuse – where I’m from.

JY: What do you do for fun?

AF: I go to Dickson Street, where all the bars are. Plus, there’s a lot of outdoor activities, like golfing. There’s also a lot of different sports to do here as well, things I’ve never heard of, like noodeling, which is when you grab a catfish underwater. There’s also dove hunting and duck hunting.

(Entry from LiveWire)

By Don Willmott , Forecast Earth Correspondent Posted Wed Jun 11, 2008 6:36pm PDT

CaseStack’s Summer Program for Trip Reduction kicks off July 1 and ends Sept 30. To participate employees must log their trips each week - forms are available on the Rideshare Wall.

The program works as follows: 

(a) if you take 20 or more trips each month using an alternate mode of transportation for the three months you will automatically receive a $15 gift card (Best Buy, Ralphs, Target, Starbucks) through the Metro AND be entered into a drawing for a $100 Best Buy gift card.

(b) if you take 15-19 trips each month for the three months you will be entered in a drawing for a $75 grocery store gift card 

(c) if you take 10-14 trips each month for the three months you will be entered into a drawing for $25 iTunes or Starbucks gift card.

*One "TRIP" is equal to one way. The drawings will take place October 1. 

Special Discounts for Metro Riders

• Metro Riders Rock! Free Entrance to the Viper Room on Monday’s When you Go Metro.

• 10-25% Off LA Sparks Games When You Go Metro

• Be a Part of Music History When You Go Metro to Make Music Pasadena (and Receive a $5 Famima Gift Card!)

• Go Metro and Get 20% Off A Chorus Line Tickets!

• When Traffic Gets Wicked. Go Metro and Save on Tickets to the Smash Hit Broadway Musical

• Get $2 Off Noah's Ark At The Skirball

• ½ Off Admission to the LA Home Show. When You Go Metro

• Go Metro to the Toyota Sports Center and Get Free Skate Rentals

• Metro Rider’s Special $20 NoHo Card (Regularly $29.95)

• Visit http://www.metro.net/riding_metro/destination_discounts/destination_discounts.htm for more info.